SHIPPING AND DELIVERY

Notice Regarding Shipping Times

Due to the high volume of parcels dealt with by couriers and Canada Post, please expect long shipping delays.

We are working hard to get your parcel shipped out as fast as we can, but with the high volume of parcels dealt with by couriers and Canada Post, we cannot guarantee parcels arriving in the estimated time period. We highly advise you to order ahead of time. If you are located in a remote location, please expect shipping delays.

If you are located in a remote location, please expect shipping delays.

Please refer to the tracking number provided for more information about your parcel whereabouts.

We recommend providing a non-rural business address or depot location whenever possible.

Trailer Canada can ship from the St. Paul location via Canada Post, Loomis, Purolator, UPS and LTL comapnies to you.

We recommend providing a non-rural business address or depot location whenever possible.

Trailer Canada can ship from the St. Paul location via Canada Post, Loomis, Purolator, UPS and LTL comapnies to the provided business address. We can ship orders COLLECT using your own business courier accounts.

For customers living in Ontario and Eastern Canada, we encourage a commercial business address for delivery to you. Warehouse/Depot of a courier (Purolator or Loomis) is also preferred.

If this applies to you, we will need a corresponding business contact person with a phone number and a complete address with postal code.

For customers living in United States and other countries, we are able to ship items to you as long as they are not: A) Over 66lbs, B) Over-sized: more than 90″ in length.

We ship international items with CanadaPost, Fedex and Purolator.

For inquiries, please send us an email to info@trailercanada.com

Once an item has been shipped, we are not responsible for any damage, delays, or losses incurred during the shipping process.

The customer is responsible for pursuing any issues incurred during the shipping process such as damage, delays or losses. The customer is also responsible for ensuring that the shipping information they provided, such as a delivery address, is accurate and will result in a successful delivery.

Delivering orders to remote location requires additional time and suseptible to shipping delays.

If the delivery address is located in a remote location and/or outside of city limits, please be advised to expect long shipping delays. Trailer Canada is not responsible for any late deliveries.

In-store pickup (St. Paul, AB) is available

Customers can pick up at our St. Paul AB location,  provided items are paid for in advance.

All Axles must be delivered by common carrier if delivery is requested.

For axle delivery across Canada we can reduce the cost of transportation by shipping the axle(s) to the nearest Carrier Depot or Truck Terminal where possible. Customer then drives to the Terminal to pick up the axles.

Customers may pickup at St. Paul, AB (Main Store) location if they wish.  An estimate of time needed for manufacture and delivery of axles and components will be given to the Customer at time of order.  We can estimate when the axles will be ready for pickup upon ordering the axles.  We will call you when your axles are being delivered or ready for pickup.

Custom build products not limited to but including Trailers & Decks and non stocking trailer parts and RV parts & accessories, are subject to a non refundable deposit equal to 50% of the total cost is requested upon order.

Special ordered products such as axles are non refundable and non returnable so be sure that to follow proper instructions for measurement of your replacement axle or new build axle.

We will not take any responsibility on omissions or mistakes made in your order.  To ensure you order the correct axle, please view our how to video series available from our website on measuring spring and torsion axles.  There is also an axle quote form with a diagram available from this website that you can use to help insure accuracy.

All SPECIAL ORDER ITEMS are non-returnable and non-refundable.

We offer full manufacturer’s warranty. Manufacturer’s warranty coverage’s vary with each manufacturer and is dealt with on a case-by-case basis. If a claim is made regarding an apparent defect in material or workmanship, the purchaser must make available or return with the defective component or components to be evidenced visually by authorized personnel at Trailer Canada or where the manufacturer has specified. No refunds will be made without the consent of the manufacturer. Trailer Canada will work with our customer and the manufacturer to resolve any and all warranty related issues.

ELECTRICAL

All sales on electrical parts and components are final and no returns will be accepted except when dealing with the manufacturer’s warranty. When dealing with the manufacturer’s warranty we will only accept returns to Trailer Canada when approved by the manufacturer.